Frequently Asked Questions
| For Stylists
For Hair Extensions Clients |
| For Stylists |
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How can I get more information about your products? How can I get a sample of your hair? How can I start ordering from you? How is my billing information stored? What are your shipping options and how many days does it take to arrive? How can I track my package? Do you accept returns and exchanges? What does Double Drawn mean, and what is Remi Hair? How many strands/pieces are in a bundle? What is the difference between the Keratin Fusion and Cylinder systems? How can I get more information about your products? Feel free to request a catalog for more information, or if you would like to receive pricing information please open a complimentary account here first. We will contact you shortly with all pricing information. How can I get a sample of your hair? We offer an information pack, coupon, and samples including shipping for a small fee. We send you a half bundle of hair in the package so you can get a better idea of the quality and look of our hair. Since we only provide our products to salon professionals, we require you to first open an account with us or provide us with your cosmetology license. How can I start ordering from you? To start ordering you must be a licensed cosmetologist, or a salon employing licensed cosmetologists. To start ordering you first fill out our Account Form. After your account is approved within 1-5 business days, we will send you all of the necessary information to begin ordering. We assign you a unique Account Number so you can easily order via fax, phone, or email. How is my billing information stored? After your billing information is provided to us with your first order, we securely store it on a remote drive. Your information is never sold, distributed, or shared with any third party. What are your shipping options and how many days does it take to arrive? We offer many shipping options, and we individually tailor them so you get the best, most cost-effective service. All orders placed before 3PM EST go out the same day. We can ship Overnight, 2Day, Express Saver and Ground. Overnight (options before 4:30pm, 12:00pm, and 10:00am) = next business day 2Day = 2nd business day before 4:30pm Express Saver = 3rd business day before 4:30pm Ground = 1-5 business days before 7:00pm (see map for more details ) How can I track my package? When your package is picked up, Fedex automatically sends you notification to the email we have on file. In the email you will see a tracking number you can click on to check the status of your package. Do you accept returns and exchanges? We accept returns and exchanges on items that have not been opened, used in any way, brushed, or have any strong odors. You must contact us and return the package as outline in the Customer Agreement. What does Double Drawn mean, and what is Remi Hair? Double Drawn means that all of the hairs in the bundle are the same length from top to bottom. It takes almost 10 times the amount of hair to achieve this, since natural hair tapers. This level of quality allows you the flexibility of creating exactly the look you want. Remi hair is when the cuticle of the hair is intact, and facing in a natural downward direction. All of Aqua Hair Extensions are Remi and Double Drawn hair. How many strands/pieces are in a bundle? There are 25 strands or pieces in a bundle of Aqua Hair Extensions. Typically it will take between 4-6 bundles of our hair to achieve a full head of extensions depending on whether or not you want to achieve volume or length. What is the difference between the Keratin Fusion and Cylinder systems? Both systems are considered strand by strand, where each strand (group of hairs) is attached individually. The difference is that the Keratin Fusion is attached by gently heating the keratin bond and applying it to the client's hair. The Cylinder system requires the use of pliers and small copper cylinders to apply the extension, but without the use of any heat. The removal process is much shorter for the Cylinder system, and they can be reused. For Hair Extensions Clients Where can I find a stylist to do my extensions? How long does it usually take to get extensions? Does it hurt to get extensions? What looks can I achieve with hair extensions? How quickly can I get my extensions? How do I care for my extensions? Where can I find a stylist to do my extensions? You can find a stylist that does Aqua Hair Extensions by contacting us on our Salon Finder page. Alternatively, if you want your stylist to start buying from us we will send you a special gift with their first order as a thank you. How long does it usually take to get extensions? It usually takes a little longer for the Keratin Fusion installation than it does the Cylinder. Typically, it takes anywhere from 1.5 hours to 4 hours for the service. Does it hurt to get extensions? The process of getting extensions does not bother most people, unless you have a sensitive scalp. Your stylist should cover the entire process of the installation and maintenance during your initial consultation. This will minimize any discomfort you may have while enjoying your new extensions. What looks can I achieve with hair extensions? The possibilities are endless with Aqua Hair Extensions. You can view our Before and Afters to get an idea of what can be achieve. There are techniques to achieve volume, length, and even highlights. How quickly can I get my extensions? Depending on your stylist's schedule, and when she/he places the order, you can get your extensions the next day. We have many shipping options to suit your needs. How do I care for my extensions? All care techniques are explained thoroughly in our Client Care Booklet and on our Care Tips sheet you will receive with your hair extensions. Your stylist should cover all of the techniques along with scheduling your maintenance. |