3 PM EST Shipping Cutoff Time
Aqua Hair Extensions will ship all orders placed before 3 PM EST on the same business day.
Orders received after 3 PM EST will be shipped the following business day. Please note that business days refer to Monday – Friday and exclude holidays and weekends. Orders placed on Friday for overnight service will be received on Monday (unless Saturday delivery is requested).
Shipping Options (USA)
Utilizing FedEx shipping services exclusively, please find our available shipping options below:
- Overnight Standard: Next Business Day by 8:00 PM
- Overnight AM: Next Business Day by 10:30 AM
- 2 Days Standard: 2nd business day by 8:00 PM
- 2 Days AM: 2nd business day by 10:30 AM
- Ground: 3-5 business days by 8:00 PM
If you have any questions about your order delivery date or arrival date, please call us at 1 (866) 638-3312.
Aqua Hair Extensions uses FedEx exclusively for our order deliveries, as they are one of the most reliable shipping companies in the world. On rare occasions, due to weather conditions, mechanical delays, etc., there will be times when FedEx will not be able to deliver your package on its initial date and time. Aqua Hair Extensions can not issue refunds for shipping charges associated with delayed orders.
Please refer to your tracking number for all updates to your order’s delivery date and time.
Lost or Damaged Packages
If your package is lost or damaged, please call us 1 (866) 638-3312, and a customer service representative will assist you in the matter.
Can I Change My Order?
If you need to change or cancel your order, call us at 1 (866) 638-3312 as soon as possible on the same day you placed the order. We will do our best to modify the order before it ships. Orders that were already shipped can’t be changed.