All returns/exchanges must be authorized and returned to Aqua Hair Extensions within 30 days of order’s shipping day. Please call our office and notify us that you would like to return/exchange an order.
A copy of the packing slip/invoice should be included in the return order.
All returned items must be in new condition and in original packaging. We can’t issue credit for returned items that were altered or not in saleable condition.
Starting July 1, 2018, All returns will be for store credit only. Store Credit will not have an expiration date and can be used at any time.
Unless the product is defective or wrong item was shipped, the salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions (Dania Beach, FL).
In case of exchange of an order, we will ship the new items after receiving and inspecting the original order (exchange will be shipped 3-4 business days after receiving the original package). The salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.
Return/Exchange of Defective Products:
Any application of hair color, toners, purple shampoos or chemical treatments on Aqua Hair Extensions will prohibit returns and exchange requests.
Any other product alteration or using a non-Aqua Hair Extensions product or accessory (e.g.: Not using Aqua Hair Extensions Express Remover, Re-tape tab, Aqua Shampoo or Aqua Conditioner will also prohibit all returns and exchanges.)
For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was factory defective or misuse of the product by the user.