Returns & Exchanges
All returns/exchanges must be authorized and returned to Aqua Hair Extensions within 30 days of the order’s ship date.
Please call our office at 1 (866) 638-3312 and notify us that you would like to return or exchange an order.
A copy of the packing slip/invoice should be included in the return order. All returned items must be in new condition and original packaging. We can’t issue credit for returned items that were altered or not in a saleable condition.
Starting July 1, 2018, All returns will be for store credit only. Store Credit will not have an expiration date and can be used at any time.
Unless the product is defective or the wrong item was shipped, the salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.
4350 Oakes Road #503
Davie, FL 33314
In the case of an exchanged order, we will ship the new items after receiving and inspecting the original order. After the items in your order pass inspection, a new order will be shipped 3-4 business days after the date your original package was received. The salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.
Returns & Exchanges of Defective Products
Any application of hair color, toners, purple shampoos, or chemical treatments on Aqua Hair Extensions will prohibit returns and exchange requests.
Any other product alteration or using a non-Aqua Hair Extensions product or accessory (e.g., not using Aqua Hair Extensions Express Remover, Re-Tape Tabs, Aqua Shampoo or Aqua Conditioner) will prevent all returns and exchanges.
For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was a factory defect or misuse of the product by the user.