All returns/exchanges must be authorized and returned to Aqua Hair Extensions within 30 day of order’s shipping day. Please call our office and notify us that you would like to return/exchange an order.
A copy of the packing slip/invoice should be included in the return order.
All returned items must be in new condition and in original packaging. We can’t issue credit for returned items that were altered or not in saleable condition.
Starting July 1, 2018, All returns will be for store credit only. Store Credit will not have any expiration date and can be used at any time.
Unless the product is defective or wrong item was shipped, the salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions (Dania Beach, FL).
In case of exchange of an order, we will ship the new items after receiving and inspecting the original order (exchange will be shipped 3-4 business days after receiving the original package). The salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.